Our Shipping & Return Policy

The Company strives to offer fast, flexible shipping to customers. We understand that you are constantly balancing the need for fast shipping with the desire to reduce your costs, so we offer a range of options that can accommodate any situation.
This Shipping Policy applies to the purchase and sale of products through https://giant-technology.com/ (the “Site”). This policy is subject to change by Giant Technology Trading Limited (referred to as the “Company”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to this policy will be in effect as of the “Last Updated Date” referenced on the Site. You should review this policy before purchasing any products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes. 

Terms of shipping are set forth below. Please read the following shipping policies carefully. 

All Shipments 

Giant Technology inventory is shipped from Giant Technology’s location in China. 

You are responsible for inputting the correct shipping address and freight option for all purchases from the Site. We will not be liable for any delays or loss of shipments sent to addresses that you have input incorrectly. 

We currently offer DHL, UPS, TNT, FedEx, Post Air Mail shipping and some forwarder shipping options for purchases from Giant Technology warehouse. You can select the shipping courier according to your needs. 

You may be quoted shipping rates either through the Site or directly from the Account Manager. In either case, we may change these rates at any time in our sole discretion. 

All shipments are FOB Origin. You take ownership of the product, and therefore risk of loss passes to you, once the carrier picks up the package. 

International Shipments 

International shipments from GIANT TECHNOLOGY Warehouse are NOT insured unless you select this option upon checkout. An additional fee for insurance will be added to the invoice upon checkout.
You are responsible for all customs fees, taxes, and duties, and any other fees associated with the shipment. 

Insurance
Whether or not you opt for insurance for any shipment of products purchased from us, we will not be liable for any lost, stolen, or damaged packages once placed with the carrier. If any packages are lost, stolen, or damaged after we have placed them with the carrier, and you have purchased insurance on such packages, it is your sole responsibility to contact us immediately to file a claim for damages, to ensure that all information you provide is accurate and complete, and to promptly respond to any requests for additional information regarding your claim. The Company will not be responsible for any inaccuracy in information provided to the insurance carrier, failure to meet deadlines for insurance claims filed on your behalf, or any denials of claims by the insurance carrier. If you opt not to select insurance, you as the customer will be solely liable for any lost, stolen, or damaged products. 

Rev Date: 04/09/2022 

 This Return Policy applies to the purchase and sale of products through www.giant-technology.com (the “Site”). This policy is subject to change by GIANT TECHNOLOGY. (referred to as the “Company”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to this policy will be in effect as of the “Last Updated Date” referenced on the Site. You should review this policy before purchasing any products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes. 

7 Day Return Policy 

The Company is pleased to offer our valued customers the following 7 Day Return Policy. This policy applies to purchases from www.giant-technology.com. 

Terms and Conditions for Returns 

Returns must be submitted within seven (7) days of the original receipt date. Returns submitted past seven (7) days may be accepted in our sole discretion and will require approval from management. 

No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued. 

All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned. 

Authorized returns will be issued an RMA number by us. All RMA numbers issued are valid for fourteen (14) days. 

Any item that is returned in a condition different than what was shipped out may be rejected for return. 

Depending on whether you are a New Customer or an Existing Customer (as defined below), our policy on which devices are eligible for return differs. Please see the policies for New Customers and Existing Customers below for further details. 

Once the return merchandise is received and verified, a credit will be issued for the returned devices within five (5) business days. 

Please note that no customer should ever receive a device with the following defects (“Critical Defects“): 

No power/power cycle 

Apple activation problem 

Account lock 

iTunes image 

Passcode lock 

If you receive an item with a Critical Defect, you should request a return authorization immediately. 

New Customers 

New Customers are first-time purchasers from the Site. We understand the importance of your first sample order with a new vendor, and we want to make sure you have a great experience. That’s why, as long as you abide by the limitations detailed above, we will take back any device for any reason on your first return of up to 50 devices. 

If you need to return a higher quantity than this, or if you are not a first-time purchaser from the Site, the below policy for Existing Customers applies. 

Existing Customers 

Existing Customers have made more than one purchase from the Site. 

Partial Credits Instead of Returns 

We understand that in some cases, our customers would prefer to get a partial credit on a defective device rather than incur the shipping cost of returns. If this is your preference, please contact your Account Manager directly. These requests will be handled on a case-by-case basis in the sole discretion of the Company. 

*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, return authorization should be requested immediately. 

Exceptions 

The Company values our customers and we are committed to helping customers with issues that might occur outside the parameters of our standard policy. These will also be handled on a case by case basis, in our sole discretion. 

Rev Date: 04/09/2022